Solidroad

Winter 2025Active

AI agents for CX teams, starting with training and QA.

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Solidroad

Winter 2025Active

AI agents for CX teams, starting with training and QA.

Save

Company details

Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels.

By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap.

Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).

Location

San Francisco, CA, USA

Founded

Unknown

YC profile solidroad.com

Founders

MH
Mark Hughes
Founder
X / Twitter LinkedIn
PF
Patrick Finlay
Founder
X / Twitter LinkedIn